Customer operates several PBX in Czechia and Slovakia. In addition, they have very loaded call center in operation with several millions calls per month. System SAS-PBX has been operated and actively used by customer since 2007 until now and constantly updated to the last version.
The goal of using system SAS-PBX were several key points:
- implement central administration of extensions and mobile phones
- insure recognition of telecommunicating expenses on cost centers
- automate central telephone directory
- provide detailed analysis of call center operation
Final state after implementation of system SAS-PBX includes following:
- instalation of 1 piece of SAS-PBX servers
- administration of PBX pending from central server, central administrator grants authorization to other users in the system
- import of personnel and hierarchy is implemented automatically once a day from personnel system
- derecognition of telecommunicating expenses automatically pending once per month by sending it to the economic system
- commissioning of central telephone directory, which fully replaced outdated list
- connection of central supervisory system to system SAS-PBX (alarms in PBX, trunk load, condition of SIP clients, condition of recording)
- analysis of CDR and QoS records in regular 15 minutes intervals
- automatic restarts and log out of unused SIP clients
- automatic generation of telephone directories for IP/SIP clients
